Things Don’t Do:

Repair/Replace without authority.

The insurer might want to assess the damage, and if they can’t, you’ll have to prove the loss.

Admit Liability.

You might know it’s your fault, but you can’t admit this – we’ll report it to the insurer and they’ll sort it out.


Do You need To Make An Insurance Claim?

Although you shouldn’t normally repair without authority, if your roof has been damaged in a storm, you’re well within your rights to do what’s necessary to prevent further damage – e.g. emergency repairs to stop more water coming in. Just make sure you take photos where possible, and call us as soon as you can so we can advise you and get the insurer on side for the claim.

And ask to speak to our Claim Manager

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