We hope you never experience a loss. But when you do, make sure you get the service you paid for.
Claim. It’s what we’re here for. We helped you find the right policy. Now you’ve got a problem, it’s our job to make sure your claim goes smoothly. Remember, we work for you – not the insurer – and will do our best to navigate that fine print in your policy wording to make your insurance claims experience as painless as possible.
Although you shouldn’t normally repair without authority, if your roof has been damaged in a storm, you’re well within your rights to do what’s necessary to prevent further damage – e.g. emergency repairs to stop more water coming in. Just make sure you take photos where possible, and call us as soon as you can so we can advise you and get the insurer on side for the claim.
Let us know straight away when you become aware of a claim, or a potential claim.
Remember your insurance is there to make good on a loss – not to make you better off!
Take reasonable steps to make sure your property isn’t further damaged.
Especially if you have to clean it up or do emergency repairs!
The insurer might want to assess the damage, and if they can’t, you’ll have to prove the loss.
You might know it’s your fault, but you can’t admit this – we’ll report it to the insurer and they’ll sort it out.
Posted on Google LoveTay Candles29 May 2026Trustindex verifies that the original source of the review is Google. Niki from SureInsure was fantastic to work with! She was professional, friendly, and made the whole process so easy to navigate. Niki took the time to explain everything clearly and helped find the best solution without making anything feel overwhelming. Her communication was excellent throughout and you can tell she genuinely cares about her clients. Highly recommend Niki and SureInsure!Posted on Google D Gavellas19 May 2026Trustindex verifies that the original source of the review is Google. Shoutout to the team at SureInsure for always helping get us super fast and affordable policies when we are in a pinch. Today we had Dhiraj sort out public liability for us super quickly and managed to find us a deal well within budget. Thanks team!Posted on Google Karamsandhu855 8553 May 2026Trustindex verifies that the original source of the review is Google. Dhiraj was very efficient. Sure Insurance is surely responsive and highly recommended.Posted on Google vishal raval9 April 2026Trustindex verifies that the original source of the review is Google. Very professional, Well done Dhiraj!Posted on Google Life Australia25 March 2026Trustindex verifies that the original source of the review is Google. Recently switched to Sure Insurance and had a great experience with Sagar Vadika. He is very knowledgeable, responded quickly to all my queries, and made the whole transition smooth and hassle free. I would strongly recommend their services to anyone looking for a reliable insurance . ThanksPosted on Google Anas Khlefh25 March 2026Trustindex verifies that the original source of the review is Google. I would recommend this company to everyone, Dhiraj was very supportive and helpful to me.Posted on Google Karan Khosla20 March 2026Trustindex verifies that the original source of the review is Google. Muskaan has been outstanding in every dealing I've had with her. I've setup over 6 commercial insurances with her for my businesses. She is very responsive, and understands what I'm looking for. Keep up the good work...!Posted on Google Janice Hamilton18 March 2026Trustindex verifies that the original source of the review is Google. Dhiraj was very helpful.Google rating score: 4.9 of 5, based on 155 reviewsVerified by TrustindexTrustindex verified badge is the Universal Symbol of Trust. Only the greatest companies can get the verified badge who has a review score above 4.5, based on customer reviews over the past 12 months. Read more














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