We hope you never experience a loss. But when you do, make sure you get the service you paid for.
Claim. It’s what we’re here for. We helped you find the right policy. Now you’ve got a problem, it’s our job to make sure your claim goes smoothly. Remember, we work for you – not the insurer – and will do our best to navigate that fine print in your policy wording to make your insurance claims experience as painless as possible.
Although you shouldn’t normally repair without authority, if your roof has been damaged in a storm, you’re well within your rights to do what’s necessary to prevent further damage – e.g. emergency repairs to stop more water coming in. Just make sure you take photos where possible, and call us as soon as you can so we can advise you and get the insurer on side for the claim.
Let us know straight away when you become aware of a claim, or a potential claim.
Remember your insurance is there to make good on a loss – not to make you better off!
Take reasonable steps to make sure your property isn’t further damaged.
Especially if you have to clean it up or do emergency repairs!
The insurer might want to assess the damage, and if they can’t, you’ll have to prove the loss.
You might know it’s your fault, but you can’t admit this – we’ll report it to the insurer and they’ll sort it out.
Posted on Plus Plumbing17 October 2024Trustindex verifies that the original source of the review is Google. Very happy with the customer service I received from sureinsure. They replied to my emails and answered my phone calls very promptly and handled my issues on the spot. They even reached out to check how I was going along the way 10/10Posted on Paddy Murphy5 October 2024Trustindex verifies that the original source of the review is Google. Niki & the team were great to deal with, they made the whole process hassle free. I appreciate their great communication.Posted on Paul Perry22 September 2024Trustindex verifies that the original source of the review is Google. Very happy with the service I reeived from Sure Insure for Contents insurance for my noosaville unit. Prompt and thorough with great followup. Thank you.Posted on Chris Foenander15 September 2024Trustindex verifies that the original source of the review is Google. Great to deal with, so easy to setup what was required and always available to work through my questions.Posted on Adelita Castro13 September 2024Trustindex verifies that the original source of the review is Google. Firstly thank you team! You Guys were absolutely amazing from start to finish. You made the whole process so easy. I will be definitely recommending you to family and friends. Thanks for all your hard work.Posted on Niki Pokala12 September 2024Trustindex verifies that the original source of the review is Google. Being under 25 and only having my P1 licence meant every insurer was giving me car insurance quotes that were through the roof money wise. SureInsure was able to find the best product for me with full comprehensive cover at a reasonable cost without having to compromise. Prompt and professional service from a very friendly team. Would highly recommend them for all your insurance needs!!Posted on Anne Crowley10 September 2024Trustindex verifies that the original source of the review is Google. Sagar Vadika, Broker Assistant, was extremely helpful and responsive, enabling me to obtain the insurance I needed quickly and easily. Thank you.Posted on Ty - Atomic Electrical Co.21 August 2024Trustindex verifies that the original source of the review is Google. Amazing insurance brokers! Confirmed my intentions for upgrading my existing public liability insurance, and had a confirmation and invoice within half an hour. They're straightforward, knowledgeable, and incredibly reliable. Would highly recommend them and will be using them for as much as possible going forward.Posted on Rohini Sharma6 August 2024Trustindex verifies that the original source of the review is Google. The team at Sure Insure is highly motivated and professional. It is always a pleasure to get prompt responses across a wide range of our insurance needs. Thank you, Kishore and Nilima and all the team at Sure Insure for your dedication and ensuring we are looked after in all aspects of insurance.Google rating score: 4.9 of 5, based on 109 reviewsVerified by TrustindexTrustindex verified badge is the Universal Symbol of Trust. Only the greatest companies can get the verified badge who has a review score above 4.5, based on customer reviews over the past 12 months. Read more













