What to do if you have a complaint 

We welcome your suggestions, compliments, and complaints as an opportunity to improve our service.

If you have a complaint about the service provided to you, please give us the opportunity to put things right by contacting your Authorised Broker in the first instance. We will do our best to resolve your complaint within five (5) business days.

If your complaint is not satisfactorily resolved within this time, please contact SureInsure Pty Ltd’s Complaints Officer:

T: (07) 3519 6999

E: enquires@sureinsure.com.au

P: PO Box 2571 Hamilton Road Chermside QLD 4032

Please mark the envelope “Notice of Complaint.”

We will endeavour to resolve your complaint quickly and fairly, and no later than 30 calendar days after receiving your complaint.

SureInsure Pty Ltd is a member of the Australian Financial Complaints Authority (AFCA). If your complaint cannot be resolved to your satisfaction by us, you have the right to refer the matter to AFCA. AFCA provides fair and independent financial services complaint resolution that is free to consumers.